School Bodies must have an established process to manage complaints about its members and decisions. Complaints should be directed to the Chair or Principal in the first instance.
As incorporated and separate legal entities to the department, the extent to which complaints relating to School Bodies can be handled at a regional or departmental level is limited.
Complaints may be raised in person, by telephone or in writing. Whenever possible, complaints should be referred and resolved in the local context from which it originates.
A School Body or its members must not instruct teaching staff or department employees about their individual professional duties and practices at the school. A complaint about a teacher, staff and/or Principal must be managed according to the department’s Complaints Management policy and guidelines.
- Communicating with our School Template - Word
- Complaints Management Policy - PDF
- Complaints Management Guidelines - PDF